Terms & Conditions
General Terms and Conditions of Sale
These General Terms and Conditions of Sale (GTCS) govern all the services offered by Hameau Albert 1er, with the exception of group contracts which are subject to special conditions. Any booking implies unreserved acceptance of these GTCS.
1. Purpose
These T&Cs define the rights and obligations of the parties in the context of the booking and provision of accommodation, catering, well-being and associated services offered by Hameau Albert 1er.
2. Scope
They apply to all bookings made directly with the establishment (website, telephone, e-mail or on site), unless special conditions are expressly agreed.
3. Bookings
All bookings become final after confirmation by the establishment and, where applicable, payment of the deposit or prepayment provided for in the chosen rate. The establishment reserves the right to refuse any booking that is incomplete or has an insufficient guarantee of payment.
4. Rates
Prices are indicated in euros including VAT according to the VAT in force. The applicable regulatory taxes, in particular the tourist tax, are invoiced in accordance with the legislation. Rates may vary depending on the period, availability and the rate conditions chosen.
5. Payment Terms
Payments are made in euros. The main bank cards are accepted. Online payments are secure.
6. Modification and cancellation
The applicable cancellation conditions are those of the rate booked and are reminded at the time of booking confirmation. Bookings made by an intermediary remain subject to the conditions of this partner.
7. Arrival and departure
Rooms are available from 4pm on the day of arrival and must be vacated by 12pm on the day of departure.
8. Progress of the stay
The customer undertakes to respect the internal rules, the tranquility of the premises and the safety rules. Any behaviour affecting the proper functioning of the establishment may result in an early end to the stay without compensation.
9. Animals
Pets are allowed under current conditions. Restrictions may apply in certain areas, including the gourmet restaurant, spa and poolside.
10. Exceptional displacement
In case of exceptional unavailability, Hameau Albert 1er may offer accommodation of equivalent or higher category, the transfer costs being covered by the establishment.
11. Force majeure
Neither party shall be liable in the event of an unforeseeable, irresistible or external event that prevents the normal performance of the contract.
12. Liability
The liability of the establishment is limited in accordance with the applicable legal provisions, in particular those of the Civil Code relating to hoteliers. The customer remains liable for the damage he causes.
13. Protection of personal data
The processing of personal data is described in the Privacy Policy (GDPR) accessible on the same page below. By booking, the customer acknowledges that they have read it.
14. Protection of personal data
The processing of personal data is described in the Privacy Policy (GDPR) accessible on the same page below. By booking, the customer acknowledges that they have read it.
15. Consumer mediation
In the event of an unresolved dispute, the consumer customer may have recourse free of charge to a competent consumer mediator, in accordance with articles L.611-1 et seq. of the Consumer Code. The contact details of the mediator will be communicated by the establishment.
16. Applicable law
These T&Cs are governed by French law. Any dispute falls under the jurisdiction of the competent French courts.
Privacy Policy
Personal data protection policy
Le Hameau Albert 1er attaches particular importance to the protection of the personal data of its customers, visitors, partners and candidates.
The purpose of this privacy policy is to inform you clearly about the data we collect, its use, its retention period as well as the rights you have in accordance with Regulation (EU) 2016/679 (GDPR) and the amended Data Protection Act.
1. Data Controller
SAS Hameau Albert 1er
38 Route du Bouchet
74400 Chamonix-Mont-Blanc
Telephone : +33 (0)4 50 53 05 09
E-mail : infos@hameaualbert.fr
2. Data collected
Depending on your use of our site or our services, we may collect, in particular:
• First and last name
• Postal address
• Email address
• Telephone number
• Information relating to your booking
• Billing information
• Information relating to gift vouchers
• Voluntary travel preferences
• Correspondence with our teams
• Applications (CV, cover letter)
• Technical browsing data (IP address, browser, cookies).
3. Purposes of the processing
The data is used for:
• the management of hotel, restaurant and spa reservations;
• the management of gift vouchers;
• contact requests;
• customer relations;
• invoicing;
• compliance with legal obligations;
• recruitment;
• improvement of the site;
• attendance statistics when you have consented to it;
• the security of people and property thanks to video surveillance.
4. Legal bases
Depending on the case, the processing is based on the performance of a contract, your consent, a legal obligation or the legitimate interest of Hameau Albert 1er.
5. Recipients of the data
The data is accessible only to authorised persons of the Hameau Albert 1er and, when necessary, to certain service providers (booking, secure payment, site hosting, computer maintenance, hotel management and catering solutions).
6. Retention period
The data is kept only for the time necessary for its purpose.
Examples:
• Contact: 3 years after the last exchange.
• Billing: 10 years.
• Applications: 2 years after the last contact.
• CCTV images: 30 days maximum unless required by law.
• Cookies: in accordance with the recommendations of the CNIL.
7. Cookies
The site uses cookies that are necessary for its operation and, where applicable, statistical cookies subject to your consent. You can change your choices at any time from the site’s cookie manager.
8. Data Security
Le Hameau Albert 1er implements the necessary technical and organisational measures to guarantee the confidentiality and security of your personal data.
9. Video surveillance
Some common areas as well as the accesses and car parks are placed under video surveillance to ensure the safety of people and property. The images are consulted only by authorised persons and kept for a limited period of time in accordance with the regulations.
10. Your rights
You have the right to access, rectify, delete, limit, oppose, portability and withdraw your consent.
To exercise your rights:
infos@hameaualbert.fr
or
Hameau Albert 1er
38 Route du Bouchet
74400 Chamonix-Mont-Blanc
11. Complaints to the CNIL
If you believe that your rights are not being respected, you can file a complaint with the CNIL: www.cnil.fr
12. Transfer of data outside the European Union
The data is mainly processed within the European Union. When certain service providers are likely to process data outside the EU, this processing is regulated in accordance with the GDPR.
13. Updating
This privacy policy may evolve to take account of legislative, regulatory or technical developments.
14. Bookings made with partners
Some bookings may be made via partners such as Booking.com, Relais & Châteaux, Zenchef or other platforms used by the establishment.
These partners may collect certain personal data directly in accordance with their own privacy policy. The information strictly necessary for the management of your reservation is then transmitted to Hameau Albert 1er in order to ensure the proper execution of your stay.
15. Newsletter and Communications
When you have consented to it or when the regulations allow it, Hameau Albert 1er may send you information relating to its news, offers or events. You can withdraw your consent or unsubscribe at any time through the link in each communication or by contacting us directly.
